At this time this website is only setup for US and Canadian shipping. And typically those are the only places we ship. We MIGHT be able to ship internationally (not the UK, sorry!) through through a PayPal invoice.
If you would like to place an order for something (or multiple items) we can see what we can do. If we are able to, there is at least a $100 minimum order requirement (before shipping or fees). Please visit our International Orders page for details.
Shipping heavy fragile rocks is tricky, and the shipping services like to charge a buttload. I do not make any money on shipping (I usually lose money), so please know that. Shipping estimates are listed on this page, and are subject to change based on the shipping carrier prices. But if shipping looks like an INSANE cost, please let me know ASAP, something might have calculated wrong.
We mostly ship on Monday's and Tuesdays, but try to ship all orders within 24-48 business hours, but there are occasions where things can be delayed up to 3-5 business days. You will receive a tracking e-mail once your order has shipped. All orders are dropped off within 24 hours of that e-mail, if not before. We DO NOT guarantee ANY specific shipping times, as that is out of our control.
Payment Plans may take an extra day or two due to the fact that the final payment may fall on a strange day, or the system may not notify us immediately. See the Payment Plan page for details.
90% of our shipments are sent via USPS. First class packages will take approximately 5-8 business days, Priority takes approximately 3-5 business days. Larger orders and ones with free ground shipping typically take 5-8 business days through UPS.
These are simply ESTIMATED times and not guaranteed. Once they are dropped off with the shipping companies, I have zero control of how fast they move. I have no contacts with these companies to even get additional updates for them. Again, please remember I'm a tiny fish in the shipping sea and they do not give me the same access as larger companies.
There is more helpful info on our FAQ page.
First class packages now come with minimal insurance (just enough to cover your items), that is why our First Class prices are higher. Priority and UPS packages come with $100 insurance. If you want your package insured beyond that, you will need to let me know BEFORE checking out.
Unfortunately as mentioned above, I am not responsible for USPS or UPS damages or lost items. Additional insurance is about $5-10 per package, which would be in addition to shipping costs. If you want signature confirmation, that will also be an additional $3-5.
If your item is returned to me due to your error (wrong shipping address for example), you will have to cover the re-shipment. If it was my error, I will of course take care of sending it again.
You are responsible for paying any fees related to importing, duties, etc. I do not know what they are and cannot estimate them. I will also not change the value of the package. If your shipment is sent back because you refuse to pay the fees (COD for example) I will NOT refund your order. If you'd like it re-shipped, you must pay for the second shipping fee AND the fee you previously refused to pay.
See the international orders page for more details.
No sorry, for both our safety I do not allow any local pickups, or do any drop-offs. All orders ship no matter where you live.
After Order Placed
No sorry! Payment providers like PayPal do NOT allow us to change the address, so please be sure to input it correctly. We ship to the address that is input by YOU, and the label is created automatically by the system. We have no way of knowing it is an incorrect address, whether that is the Apt # or an entirely different address.
Similarly, if you are moving, if you do not put anything in the order notes like 'please wait 5 days', or 'must arrive by __ date' on the cart page (no instagram messages), we WILL ship the item as we regularly do. Again, it is all done by what is in the shop system.
If your address is incorrect and you need to change it, you can TRY to have it changed using a USPS Intercept Package request. There is a fee involved, and it is done directly through the postal service, I have nothing to do with this.
IF you catch this before the item ships, we will have to cancel the entire order and have you re-order again. Since there are fees we incur for doing this, we will charge a fee of 3% of the order total, to re-do your order. (This is the fee we are charged to refund your order). Please e-mail us immediately to do this.
Please know that if you are ever holding a box, make sure to put the correct address in ALL orders as I sometimes ship from the first order, and sometimes from the second.
If you received a shipping confirmation e-mail with tracking, then yes! They are ALWAYS dropped off within 24 hours of that e-mail being sent. Please allow 1-3 days for it to update.
Sometimes USPS does not scan at every stop. I've had packages take up to 8 weeks. I am so sorry, but there is nothing I can do once I drop it off! If you have received tracking info, I PROMISE your order is on the way as far as me dropping it off. This includes packages that are marked as 'pre-shipment' on the USPS tracking.
If you have NOT received an shipping e-mail with tracking, then your order has not shipped yet.
Unfortunately I receive the SAME exact tracking info, nothing more. They don't even give me anyone to contact. Once it leaves my hands, it is up to the USPS (99% of orders) or UPS (larger orders). If your tracking hasn't updated in some time, I suggest taking your tracking number to your local post office or UPS store. They may be able to start a 'find mail' request. You can also do this online. See the bottom of the page for more info.