Shipping Information

Here you will find the most common questions and information related to shipping!  Visit the order information page if you have questions before ordering, or the after order info page if you've already placed one!

Where do you ship to?

At this time this website is only setup for US and Canadian shipping. If for some reason a shipping options does not show for your location in the US or Canada, please message through the contact page.

Please visit our International Orders page for details.

How much is shipping?

Detailed shipping estimates are available on this page.  Thanks!

Why is shipping so expensive?

Shipping heavy fragile rocks is tricky, and the shipping services like to charge a buttload.  I do not make any money on shipping and in fact I just lowered prices, so the rates I'm charging are actually lower than what I'm paying for postage, so please know that.  Shipping estimates are listed on this page, and are subject to change based on the shipping carrier prices.

Rocks are heavy and the weight adds up QUICKLY.  I'm not shipping a scrunchie here, even a palm stone can be half a pound, then you have to package it, and even the smallest box I have is about half a pound to send. It will always be more cost efficient if you can add up some items in the same order. 

Keep in mind shipping costs are set by USPS or UPS.  In addition the costs of boxes, envelopes, padding have all gone up significantly, to which aren't even factored in to the shipping cost you're charged. 

But if shipping looks like an INSANE cost, please let me know ASAP, something might have calculated wrong.

When do you ship?

I mostly ship on Mon, Wed, Friday (sometimes that may change to Mon, Thurs, Sat though), but I try to ship all orders within 3-4 business days, but there are occasions where things can be delayed up to 3-5 business days.  You will receive a tracking e-mail once your order has shipped.  All orders are dropped off within 24 hours of that e-mail, if not before.  I DO NOT guarantee ANY specific shipping times or arrival dates, as that is out of my control.

Sometimes I can ship immediately (if your order happens to come in while I'm packaging), sometimes you might order right after I finished in which case the above times apply and may take 1-2 full business days after the order date.

Again, please remember I'm one person.

How long does shipping take?

99% of our shipments are sent via USPS. Ground packages will take approximately 5-8 business days (aka weekends don't count). On occasion they can take a bit longer unfortunately. If your order gets send by Priority Mail (at my discretion), it may arrive in 3-5 days. So please do not order with a specific date in mind.

I have no estimates or guarantees for international shipments to Canada as that includes two shipping companies and customs which I cannot control any of.

These are simply ESTIMATED times and not guaranteed.  Once they are dropped off with the shipping companies, I have zero control of how fast they move.  I have no contacts with these companies to even get additional updates for them.  Again, please remember I'm a tiny fish in the shipping sea and they do not give me the same access as larger companies.

Please keep in mind that during the December holiday rush, these times may be slower.

There is more helpful info on the res of this FAQ page.

Are your packages insured?

Short Answer: SOME haha

Long Answer: I now offer package protection through the InsureShield App! package protection app that makes claims headache free as most are resolved almost instantly. If you do not add InsureShield, you agree to not having your package covered or replaced.

Every order will be given the OPTION to purchase the InsureShield protection at checkout (not refundable). The option will automatically be NOT selected, please be sure to turn it 'ON'. If you remove the protection, I CANNOT issue any refunds or replacements for packages that are lost in transit (or tracking doesn't update beyond 'accepted'), are stolen or not delivered, or are broken, etc. Please know that USPS does in fact lose packages in transit sometimes, this is why I will always highly suggest you add InsureShield.

If you experienced an issue with your InsureShield protected order, please see the instructions to file a claim here.

Who pays for shipping if an order is returned to sender?

If your item is returned to me due to YOUR error (you input incomplete, or incorrect shipping address, including wrong unit number, at order for example), you will have to cover the cost of the re-shipment. This is at USPS's discretion on whether they can deliver the item as you input it. I have no control. Please note I have no control over how fast or slow they send it back to me. I've seen it take a month.

Labels are created automatically from the address information you input, so I have no way of knowing if it is wrong. Whatever address your order confirmation e-mail shows is the address that it will ship to.

I use the exact address from what the customer inputs. The system will not suggest address changes like apt/units, or company info, or name changes. I have no way of knowing if something is missing or if an address doesn't actually exist at all.

I will NOT cover the cost to re-send you the item. And I cannot re-use shipping labels that have been returned to sender (this is USPS' policy).

I will send you an invoice for the cost of the new shipping label. Once that is paid, I will re-send to the corrected address you provide. You CANNOT change the address completely to a different location. It must be similar to the original (ie, correct unit number, misspelling or zip code - it cannot be completely different). USPS does not allow me to re-use the original label. If you need it sent to a completely new address, we will have to cancel the order and you will need to place a new order with the correct address. You will not receive a refund for the original shipping cost, and you will have to pay for the new shipping as well.

If for any reason you refuse to pay for the re-shipment and I make an exception to grant a refund (which since I do not typically offer refunds, is very rare - see below), your refund will not include the original shipping costs and fees I incurred. I also cannot refund you for the InsureShield protection if that was on it.

If it was MY ERROR from changing the address somehow (which almost never ever happens), I will of course take care of sending it again. 

International Shipping & Fees

Again, I am only able to ship to the US and Canada.

You are responsible for paying any fees related to importing, duties, etc.  I do not know what they are and cannot estimate them.  I will also not change the value of the package. If your shipment is sent back because you refuse to pay the fees (COD for example) I will NOT refund your order. If you'd like it re-shipped, you must pay for the second shipping fee AND the fee you previously refused to pay.

See my International Orders page for more details.

Can I pick up my order if I live nearby?

No sorry, for both our safety I do not allow any local pickups, or do any drop-offs ever.  All orders ship no matter where you live.

After Order Placed

I put the wrong address, can you change it?

No sorry! Payment providers like PayPal do NOT allow us to change the address, so please be sure to input it correctly.  We ship to the address that is input by YOU, and the label is created automatically by the system.  We have no way of knowing it is an incorrect address, whether that is the Apt # or an entirely different address.

Similarly, if you are moving, if you do not put anything in the order notes like 'please wait 5 days', or 'must arrive by __ date' on the cart page (no instagram messages), we WILL ship the item as we regularly do.  Again, it is all done by what is in the shop system. 

If your address is incorrect and you need to change it, you can TRY to have it changed using a USPS Intercept Package request.  There is a fee involved, and it is done directly through the postal service, I have nothing to do with this.

IF you catch this before the item ships, we will have to cancel the entire order and have you re-order again.  Since there are fees we incur for doing this, we will charge a fee of 3% of the order total, to re-do your order. (This is the fee we are charged to refund your order).  Please e-mail us immediately to do this. 

Please know that if you are ever holding a box, make sure to put the correct address in ALL orders as I sometimes ship from the first order, and sometimes from the second.

Did my order ship?

If you received a shipping confirmation e-mail with tracking, then yes!  They are ALWAYS dropped off within 24 hours of that e-mail being sent.  Please allow 1-3 days for it to update.  

Sometimes USPS does not scan at every stop.  I've had packages take up to 8 weeks.  I am so sorry, but there is nothing I can do once I drop it off! If you have received tracking info, I PROMISE your order is on the way as far as me dropping it off. This includes packages that are marked as 'pre-shipment' on the USPS tracking. 

If you have NOT received an shipping e-mail with tracking, then your order has not shipped yet. If it has been more than 3 days and you also didn't see the order confirmation e-mail, you may have entered your e-mail wrong (check your spam folder too!). Shoot me a message through the contact form with your name, order number (if you know - if you don't, give me your address or something identifying) and your correct e-mail address and I can re-send the emails.

My tracking hasn't updated, can you help?

Unfortunately I receive the SAME exact tracking info, nothing more.  They don't even give me anyone to contact.  Once it leaves my hands, it is up to the USPS (99% of orders) or UPS (larger orders).  If your tracking hasn't updated in some time, I suggest taking your tracking number to your local post office or UPS store. They may be able to start a 'find mail' request. You can also do this online. See the bottom of the page for more info.

If your tracking number even just says 'Accepted - Shipment Received, Package Acceptance Pending' - it has 100% been dropped off with the USPS. I do not know why this happens, but you will first want to submit a 'find my package' or start a 'service request' with them. When you write in, note that you are 100% sure it is in their possession... because it is, I promise!

If you experienced an issue with your Route protected order, please file a claim with Route’s team here.

More help and information on shipping...

Please visit my full FAQ & Policies page for more information and answers on shipping related issues.

What are the shipping levels, aka 'Priority' or 'Ground'

All orders are now with 'Standard Shipping, which will typically be Ground. 95% of orders are shipped through the USPS, the others are sent through UPS (mostly only very large orders).

While the majority of orders will be sent Ground, sometimes shipments will be sent via Priority Mail. This will by at MY discretion and is not something that can be requested.

IF you want expedited shipping, please send a message through the website contact page BEFORE ordering. See a question below for details.