Shipping Information

No sorry! Payment providers like PayPal do NOT allow us to change the address, so please be sure to input it correctly.  We ship to the address that is input by YOU, and the label is created automatically by the system.  We have no way of knowing it is an incorrect address, whether that is the Apt # or an entirely different address.

Similarly, if you are moving, if you do not put anything in the order notes like 'please wait 5 days', or 'must arrive by __ date' on the cart page (no instagram messages), we WILL ship the item as we regularly do.  Again, it is all done by what is in the shop system. 

If your address is incorrect and you need to change it, you can TRY to have it changed using a USPS Intercept Package request.  There is a fee involved, and it is done directly through the postal service, I have nothing to do with this.

IF you catch this before the item ships, we will have to cancel the entire order and have you re-order again.  Since there are fees we incur for doing this, we will charge a fee of 3% of the order total, to re-do your order. (This is the fee we are charged to refund your order).  Please e-mail us immediately to do this. 

Please know that if you are ever holding a box, make sure to put the correct address in ALL orders as I sometimes ship from the first order, and sometimes from the second.

If you received a shipping confirmation e-mail with tracking, then yes!  They are ALWAYS dropped off within 24 hours of that e-mail being sent.  Please allow 1-3 days for it to update.  

Sometimes USPS does not scan at every stop.  I've had packages take up to 8 weeks.  I am so sorry, but there is nothing I can do once I drop it off! If you have received tracking info, I PROMISE your order is on the way as far as me dropping it off. This includes packages that are marked as 'pre-shipment' on the USPS tracking. 

If you have NOT received an shipping e-mail with tracking, then your order has not shipped yet. If it has been more than 3 days and you also didn't see the order confirmation e-mail, you may have entered your e-mail wrong (check your spam folder too!). Shoot me a message through the contact form with your name, order number (if you know - if you don't, give me your address or something identifying) and your correct e-mail address and I can re-send the emails.

Unfortunately I receive the SAME exact tracking info, nothing more.  They don't even give me anyone to contact.  Once it leaves my hands, it is up to the USPS (99% of orders) or UPS (larger orders).  If your tracking hasn't updated in some time, I suggest taking your tracking number to your local post office or UPS store. They may be able to start a 'find mail' request. You can also do this online. See the bottom of the page for more info.

If your tracking number even just says 'Accepted - Shipment Received, Package Acceptance Pending' - it has 100% been dropped off with the USPS. I do not know why this happens, but you will first want to submit a 'find my package' or start a 'service request' with them. When you write in, note that you are 100% sure it is in their possession... because it is, I promise!

If you experienced an issue with your Route protected order, please file a claim with Route’s team here.

Please visit my full FAQ & Policies page for more information and answers on shipping related issues.

If your item is returned to me due to YOUR error (you input wrong, or incomplete, or incorrect shipping address at order for example), you will have to cover the cost of the re-shipment. This is at USPS's discretion on whether they can deliver the item as you input it. I have no control. Please note I have no control over how fast or slow they send it back to me. I've seen it take a month.

Labels are created automatically from the address information you input, so I have no way of knowing if it is wrong. Whatever address your order confirmation e-mail shows is the address that it will ship to.

I use the exact address from what the customer inputs. The system will not suggest address changes like apt/units, or company info, or name changes. I have no way of knowing if something is missing or if an address doesn't actually exist at all.

I will send you an invoice for the cost of the new shipping label. Once that is paid, I will re-send to the corrected address you provide. USPS does not allow me to re-use the original label.

If for any reason you refuse to pay for the re-shipment and I make an exception to grant a refund (which since I do not typically offer refunds, is very rare - see below), your refund will not include the original shipping costs or fees I incurred. I also cannot refund you for the Route protection if that was on it.

If it was MY ERROR from changing the address somehow, I will of course take care of sending it again. 

Priority is typically sent USPS Priority Mail and takes approximately 2-3 business days.

Ground stands for two things:

Ground Advantage is the USPS 'First Class' mail's new name. They combined the name with their 'Ground' large package shipping. They go at the same speed now which is approximately 5-7 business days.

Ground can also be sent UPS which is the same speed as the USPS one. I usually ship USPS unless the boxes are very large and heavy.

This will be at MY discretion because these size shipments cost me upward of $40-60 to send (which you don't have to pay the difference of).