FAQ's & Policies
At this time we do NOT allow any returns or exchanges. Items are one of a kind and cannot be replaced. Additionally they may break upon return shipment. If your item arrives damaged, please see below.
Where do you ship?
At this time this website is only setup for US and Canadian shipping. We do ship internationally through our sister site on Etsy. If you would like to place an order for something (or multiple items) we can create a customer listing for you. Please message us through that shop, or Instagram to get that done.
Why is shipping so expensive?
Shipping heavy fragile rocks is tricky, and the shipping services like to charge a buttload. I do not make any money on shipping, so please know that. Shipping estimates are listed at the bottom of this page. But if shipping looks like an INSANE cost, please let me know ASAP.
My item arrived damaged, what do I do?
While we do everything humanly possible to ship your item safely to you, the postal service does not care as much as us. : ( If your item does arrive damaged, please send us a message immediately of both the box as well as the item.
My item has not arrived....
All shipments include tracking numbers that are sent with your shipment confirmation e-mail. If your shipment shows that it has been delivered, unfortunately there is nothing we can do. Please submit a claim directly to the USPS (99% of orders go through them). I wish I could refund for this, but I cannot control thieves, wrong addresses, or on a rare occasion, people have actually said they did not get the item when they actually did : (
My package is late or did not arrive when expected...
Again, unfortunately once it has left our possession, it is USPS who is in control. I can't make it go faster sadly. Sometimes they don't move the package like they are supposed to, and sometimes it takes an accidental longer route. Sometimes it even says it is delivered, but it will come a day or two later. I've seen it all, but again, I can't do anything sadly. : (
You MAY pay to add a delivery signature or extra insurance, but that will be your responsibility. Please let me know if you want these services added.
Who pays for shipping when item was returned to sender?
If your item is returned to me due to your error (wrong shipping address for example), you will have to cover the re-shipment. If it was my error, I will of course take care of sending it again.
Do you have an discount codes or sales?
We do not have discount codes or sales very often. Any sales take place on our Instagram sales for the most part. If we have a sale, it will very obviously be noted on the website. Please do not ask for one. : )
Do you have an affiliate program?
I do! I am just getting it up and running so there isn't a ton of information on it. But basically every time someone uses your customer code or link (you will create them when you sign up), you get 10% in PayPal cash! Your friends and family will also get 10% off their first order. Sign up here!
Do you do Live Sales on Instagram?
We occasionally do Live Sales on our main Instagram page, but we often do Story Sales instead as many people have said they prefer them. We also post new items first and most frequently on our Instagram Catalog page where you can see many crystals on video. You can visit my sale page for more information, rules and upcoming dates.
How do I wash my crystal sleeping mask?
– US 1st Class (under 1lb) is $5-6
– Next Level: A good amount of small but heavy, or one decent size piece is $8-10⠀
– After that you are looking at a lot of pieces or a biggie for $14-19ish which will cover most orders.
– International 1st Class 1-2 lbs: $18-35⠀
– International 2-4lbs: $35-50⠀
– International big or heavy: $50 and up!
I can only put 20 pounds in a flat rate box, so it may take two boxes.
Large or odd sized items may cost more.
**Cats Present!! -- Please note that I do have two adorable kitties that live with me. They may be around crystals or packing materials. If you have a sever allergy, please let me know and I will do everything possible to make sure your package is free of any cat contact.**