Contempo Crystals | FAQ and Policies

Thanks for stopping by my little crystal shop! More items on Instagram!

FAQ's & Policies

Please make sure to read our full policies before shopping.  Contempo Crystals is not responsible for the loss or damage of items/packages.  Once they are in the possession of USPS, UPS or any shipping company we use, we no longer have any control.  If you want insurance or signature confirmation on your packages, see below.

NO CANCELLATIONS, RETURNS, OR REFUNDS OF ANY KIND

We do NOT allow any refunds, returns or exchanges, all sales are final.  Items are one of a kind and cannot be replaced.  Crystals are formed by nature and have natural cracks, crevices, colorations etc.  Some are incredibly soft and may have slight shedding during shipments unfortunately.

If your item arrives with significant damaged, please see below.  If for ANY reason we grant an exception, your refund will not include shipping cost (both original and return costs).  If there are issues with your order, you must EMAIL (not in Instagram) me within 3 days of the DELIVERY DATE, by responding to your order confirmation e-mail.

SHOPPING

Payment plans are available ONLY through the app Partial.ly.  I cannot split payments between two cards and I do not have any other 'split' options.  

The Partial.ly payment plan option is available on orders over $150 (before shipping or fees) and will automatically appear as a payment option.  Please see the Payment Plan page for the full rules and terms of service.  It is your responsibility to read the terms of service regarding the plans.

Using it is a legally binding contract, so please make sure you read ALL of the rules and 'how-to' before using.

Free shipping is also not available on these orders.

We do not have discount codes, nor do we offer 'bulk discounts' or haggling, please do not ask for a discount (see next question too).  Any discount sales take place on our Instagram for the most part, but are VERY rare.  If we have a sale, it will very obviously be noted on the website.

The price listed IS the best price for the piece, please do not ask for any additional discount or try to haggle with me. My prices are not open for negotiation, so please don't take the 'it doesn't hurt to ask' route.

I always try to keep my prices as reasonable and as low as I possibly can. In fact it may already be lower than I'm really comfortable with. The prices are all set for very specific reasons be that rarity, quality, locality, unique features or mineral combinations, my cost, etc. This has all been taken into consideration already.

Please remember I am a small business, I can only do so much.

No sorry, at this time we do not offer wholesale, and have no plans on doing so. There are also no bulk discounts. All prices are exactly what is listed on the website.

You can! As long as your order hasn't shipped or been packaged, I CAN add to it. You will need to send me the link to the item(s) and the quantity (if multiple). The system will send you an invoice for the product additions. Please note there MAY be a need for increased shipping, but I will only charge the difference if that is the case.

You may hold your box from shipping for two weeks* incase you want to add items from the next sale.  You must still pay on time for your current claim.  If you want to add items BEFORE your deadline, please tell me BEFORE you checkout.  You may not add items once you are late. You must add 'HOLD BOX' to the cart notes'.

You will pay for current shipping on your first order.  It will only save shipping on your SECOND (and/or 3rd) order you place after the hold.

*You can hold your boxes for*
United States: Two Weeks
International: One Month

Your order will automatically ship once time is up (from the first hold), or if you place a second order and do not add the hold note again.

When placing your second order after a hold, please check your custom product's description to see if there is a FREE SHIPPING CODE in it (it will be below your item list).  If you do not have one, your shipping has already been adjusted.  You my NOT use a free shipping code if it is not included on your product.  Doing so will get you banned from shopping with me again.

When placing your second order after a hold, please check your custom product's description to see if there is a FREE SHIPPING CODE in it (it will be below your item list).  If you do not have one, your shipping has already been adjusted.  You my NOT use a free shipping code if it is not included on your product.  Doing so will get you banned from shopping with me again.

 

$9.50 Discounted Flat Rate Shipping on Orders $200 More Qualification
You cannot combine two order totals to reach $200.

If you reach $200 on FIRST order(and type the hold note). You will automatically receive the discounted shipping at checkout.  If you place a second order... you will either receive a free shipping code in a 'custom listing' if purchasing from Instagram, OR I will refund you the shipping cost after checkout.

If you reach $200 on a SECONDorder(aka you already have an open box that was under $200 and this second order is over $200 ON ITS OWN), I will refund you the difference to get to your discounted shipping rate.

Please know that if you are ever holding a box, make sure to put the correct address in ALL orders as I sometimes ship from the first order, and sometimes from the second.

Taxes are charged for the state of California.  Some additional states may automatically charge as well if you live in a state where it is required.  I cannot control this, and I do not make any money on this.

No, sorry! It takes A LOT more effort and time to get items posted to the website. Once they are posted on here the prices are what is currently listed. Additionally the IG sales tend to be a little cheaper as a perk of shopping them.

INSTAGRAM SALES

I do! I actually do A LOT of sales on Instagram. Typically items are posted there before they ever make it to this website. Be sure to follow @contempocrystals and @contempogems for all of the action.

There is an additional set of rules that apply to the Instagram Sales (these are in addition to all policies on this website), so be sure to read through my rules carefully on the Instagram pages and sale rules posts.

We rarely do Live Sales on our Instagram page, but we often do Story and Feed Sales instead as many people have said they prefer them.  You can visit my sale page for more information, rules and upcoming dates.

You may be blocked from my Instagram accounts for a wide variety of issues related to breaking the sale or page rules.  I am also part of a network of crystal shops that report issues to one another.  If you have severely broken other shop's rules, (mainly not paid for an order in this situation), I may block you as well.  If you would like to appeal this ban, please visit this page.

SHIPPING

At this time this website is only setup for US and Canadian shipping. And typically those are the only places we ship.  We MIGHT be able to ship internationally (not the UK, sorry!) through through a PayPal invoice.

If you would like to place an order for something (or multiple items) we can see what we can do. If we are able to, there is at least a $100 minimum order requirement (before shipping or fees).  Please visit our International Orders page for details.

Detailed shipping estimates are available on this page.  Thanks!

Shipping heavy fragile rocks is tricky, and the shipping services like to charge a buttload.  I do not make any money on shipping (I usually lose money), so please know that.  Shipping estimates are listed on this page, and are subject to change based on the shipping carrier prices.  But if shipping looks like an INSANE cost, please let me know ASAP, something might have calculated wrong.

We mostly ship on Monday's and Tuesdays, but try to ship all orders within 24-48 business hours, but there are occasions where things can be delayed up to 3-5 business days.  You will receive a tracking e-mail once your order has shipped.  All orders are dropped off within 24 hours of that e-mail, if not before.  We DO NOT guarantee ANY specific shipping times, as that is out of our control.

Payment Plans may take an extra day or two due to the fact that the final payment may fall on a strange day, or the system may not notify us immediately.  See the Payment Plan page for details.

95% of our shipments are sent via USPS.  First class packages will take approximately 5-8 business days, Priority takes approximately 3-5 business days.  Larger orders and ones with free ground shipping typically take 5-8 business days through UPS.

These are simply ESTIMATED times and not guaranteed.  Once they are dropped off with the shipping companies, I have zero control of how fast they move.  I have no contacts with these companies to even get additional updates for them.  Again, please remember I'm a tiny fish in the shipping sea and they do not give me the same access as larger companies.

There is more helpful info on our FAQ page.

Even if I send packages out at exactly the same time, sometimes one can take a longer route through the USPS or UPS system. It makes ZERO sense I know, but it is not something I can control. Once it leaves me, they have full control.

All US shipments now come with SOME insurance.  As you are responsible with dealing with the shipping company for lost or damaged items, it is up to you if you would like to add ADDITIONAL insurance to your order. Additional insurance is about $3-10 per package, which would be in addition to shipping costs. If you want signature confirmation, that will also be an additional $3-5.

First class packages now come with minimal insurance (just enough to cover your items), that is why our First Class prices are higher.  Up to $50.

Priority and UPS packages come with up to $100 insurance (less if your total item cost is less).  

If you want your package insured beyond that, you will need to let me know BEFORE checking out.  The shipping companies will only refund UP TO the $50 or $100 amount that is paid for unless you add more.  Unfortunately as mentioned above, I am not responsible for USPS or UPS damages or lost items.

I will not be able to refund for the additional cost you are out on the order if you do not purchase the additional insurance.

If your item is returned to me due to your error (wrong shipping address for example), you will have to cover the re-shipment.  If it was my error, I will of course take care of sending it again. 

You are responsible for paying any fees related to importing, duties, etc.  I do not know what they are and cannot estimate them.  I will also not change the value of the package. If your shipment is sent back because you refuse to pay the fees (COD for example) I will NOT refund your order. If you'd like it re-shipped, you must pay for the second shipping fee AND the fee you previously refused to pay.

No sorry, for both our safety I do not allow any local pickups, or do any drop-offs.  All orders ship no matter where you live.

RETURNS & ORDER ISSUES

NO CANCELLATIONS, RETURNS, OR REFUNDS OF ANY KIND

We do NOT allow any refunds, returns or exchanges, all sales are final. 

Items are one of a kind and cannot be replaced.  Crystals are formed by nature and have natural cracks, crevices, colorations etc.  Some are incredibly soft and may have slight shedding during shipments unfortunately.  If your item arrives with significant damaged, you will need to contact the shipping company to receive a refund. Please see the info below.  If for ANY reason we grant an exception, your refund will not include shipping cost (both original and return costs).  

If there are issues with your order, you must EMAIL (not in Instagram) me within 3 days of the DELIVERY DATE, by responding to your order confirmation e-mail.

While we do everything humanly possible to ship your item safely to you, the shipping companies (USPS, UPS, etc) have 100% control of your packages : (  Unfortunately once it leaves our possession, we cannot do anything, and is therefore up to the USPS (or other shipping company used).  If your item does arrive damaged, you will need to submit a claim with the USPS (or UPS) directly.  

They will REQUIRE the following photos for your claim.  Without these photos they will definitely not accept your claim.  You MUST also keep ALL packaging and items until the claim is fully over as they will likely make you visit a post office to show these items (it sucks, but that is their new policy).  Lately they have been rejecting any claims that do not get this.
 
- Multiple photos of the broken item(s)
- A photo of the shipping label on the box clearly showing the TO & FROM address.
- Multiple photos of the box, especially any noticeable damage (the more you can show this the better, as that is obviously their handling).
- Photos of all of the padding that was around the piece.
- Screenshots of your order details (you can access custom listings through your order confirmation).
- Return Address: This is MY shipping address in the top left of your shipping label.
- Shipment Dates: These will be found on your tracking e-mail.
*If you have any video of the box being mishandled by a carrier, keep that as well, or screenshots.

You can submit your claim HERE.

If your order was shipped through UPS, submit HERE.

Some pieces are super soft or fragile, like selenite, white aragonite, etc. and may 'shed' small pieces.  This is natural for crystals versus a crystal breaking in half or a significant piece falling off.  

If for any reason I allow a return of an item... you will be responsible for return shipping costs, and the item must arrive the the same condition.  I will also not refund the original shipping cost.  You must e-mail me about this within 3 days of the delivery date.

All shipments include tracking numbers that are sent with your shipment confirmation e-mail.  Please note that I receive the SAME tracking information, nothing more. Once the package has been dropped off with USPS or UPS, we have no control over them anymore.

If your shipment shows that it has been delivered, unfortunately there is nothing we can do.  Sometimes they will mark it delivered and it will not show up for another day or two (don't ask us why, we don't understand either).  You will want to visit your local post office to see if they can track it down (sometimes they deliver to the right address number but the wrong street).

If it never shows up, you will need to submit a claim directly to the USPS (99% of orders go through them).  I wish I could refund for this, but I cannot control thieves, wrong addresses input into orders, USPS screw ups, or on a rare occasion, people have actually said they did not get their package, when they actually did : (  Please try to remember I am a small business and not Amazon.

You can submit your claim HERE.
or UPS, submit HERE.

You will need the 'from' address, aka my address.  Please e-mail me to receive this info.

Please check with your family or neighbors to see if they somehow grabbed it for you first of all.  If you have a community package/parcel locker, please double check that it the key just didn't make it into your mailbox.  Sometimes it says it is delivered, but it will come a day or two later.  I've seen it all, but again, I can't do anything.  

Most customers have the best luck by visiting their local post office with their tracking number and 99.99% of the time they find it this way.

You MAY pay to add a delivery signature or extra insurance, but that will be your responsibility.  Please let me know if you want these services added prior to checking out.

I didn't receive the ____ item from my order...

Please check your boxes carefully, as sometimes small items can hide in the paper shred. We try to make them obvious, but sometimes they wiggle down in transit.  I promise it is there!  On the extremely rare occasion it is not, see below.

I checked the box REALLY well, at least 3 times, and I didn't get ____.

I'm so so sorry! We keep all orders separate to avoid this, but we are human.  If you really are missing something, please respond to your order confirmation e-mail and let me know what is missing and include any applicable photos. Please do not DM on Instagram. 

This gives us all the information we need to see what happened and we will check our claim photos and packing videos before getting back to you.  You must contact me within 3 DAYS of the delivery date.

Again, unfortunately once it has left our possession, it is USPS who is in control.  I can't make it go faster sadly, and I don't receive any additional info.  Sometimes they don't move the package like they are supposed to, and sometimes it takes an accidental longer route.  If your order is stuck in transit (they can do this for up to weeks at a time), you will need to submit a 'Find Missing Mail' request here or visit your local post office.

 

Sometimes it even says it is delivered, but it will come a day or two later.  I've seen it all, but again, I can't do anything.  : ( I've had a customer with TWO orders delayed by a MONTH!

You MAY pay to add a delivery signature or extra insurance, but that will be your responsibility.  Please let me know if you want these services added prior to checking out.

No sorry! If we have to re-do your order for any reason, you will be required to pay a 3% fee for your order total as we do not get the fees back on the order we had to cancel.

I cannot edit payment methods at all, so you will be required to re-do your order.

Payment providers like PayPal do NOT allow us to change the address, so please be sure to input it correctly.  We ship to the address that is input by YOU, and the label is created automatically by the system.  We have no way of knowing it is an incorrect address, whether that is the Apt # or an entirely different address.

Similarly, if you are moving, if you do not put anything in the order notes like 'please wait 5 days', or 'must arrive by __ date' on the cart page (no instagram messages), we WILL ship the item as we regularly do.  Again, it is all done by what is in the shop system. 

If your address is incorrect and you need to change it, you can TRY to have it changed using a USPS Intercept Package request.  There is a fee involved, and it is done directly through the postal service, I have nothing to do with this.

IF you catch this before the item ships, we will have to cancel the entire order and have you re-order again.  Since there are fees we incur for doing this, we will charge a fee of 3% of the order total, to re-do your order. (This is the fee we are charged to refund your order).  Please e-mail us immediately to do this. 

I'm sorry, but I do not allow cancellations of orders or returns. IF you did place an order on accident, please contact me ASAP with the issues. If you used the wrong address or payment option, there will be a 3% fee to re-do these as they are fees I don't get back on canceled orders.

Again, please contact me PRIOR to your order shipping. Once you receive the items, I cannot do anything. There may be rare occasions where you can send all items back (at your cost), and I may issue a refund (minus my fees), but you must contact me to arrange this.

Fraudulent Orders

If you place an order, and receive your items and say nothing to me and instead file a chargeback or claim through your credit card or PayPal, that is a REALLY crappy thing to do to a small business. Not only did you steal our product AND money, but it charges us an additional fee too. Shame on you. Legal measures will be taken against customers who fraudulently file a chargebacks.

You take responsibility for any orders placed by a friend or family member, including those under 18. I have no way of knowing this.

You must keep your payment information secure on your end. If your card or payment information is used on this website, you acknowledge that you have given the child, relative, friend, etc. you you giving them access to your information PERMISSION to use it, and are therefore responsible for all charges.

I will NOT refund for this happening. IF I do make an exception, you MUST send back ALL items, packing, and everything in the box at YOUR expense. If I do this, you will only receive a refund for the items, not shipping.

OTHER

While we try to be as environmentally friendly as possible in our daily processes, our top priority is the SAFETY of your crystals.  Every order comes in a box, even the ones that are shipped in an envelope.  The individual pieces are packed tightly in paper shred (made from recycled paper), each piece is wrapped in toilet paper (yes it sounds weird, but it is an industry trick, and also made of recycled paper), and then wrapped in thin plastic to keep them safe. 

Slabs are often also packed in a cardboard and thin foam wrapped sleeve for extra protection.  Super fragile specimens will often be packed in a very thin plastic bedding inside a separate box.  Any plastic we use is recycled.  Some tumbles and jewelry items may also be found in small organza bags.  We truly do everything we can to keep them safe in their travels and luckily have VERY few issues no matter how hard the USPS or UPS are on them.

Sorry but at this time I cannot do either option. It is not something I have readily available and unfortunately time is also a factor. Again as mentioned before, please remember I am one person and I can only do so much!

I'm sorry but no, and I beg you not to ask any small business this question, even outside of the crystal industry. You would not walk into a boutique and ask them how to replicate their business would you?

Small businesses spend years creating the relationships they have with suppliers. By asking, you are putting them in a position to either have to give you their blood, sweat and tears, or be the 'bad guy' who won't give the information.

99% of the crystals on this site are completely real and not modified (aside from any polishing or carving type of things). Aura crystals are natural crystals, but with a metal layer on them. If anything is heat treated, manmade, or repaired, I will call out the fact in the product description.

When sourcing crystals, I try to mostly work with small family owned businesses and/or mine owners whenever I can to have more transparency. I’m still fairly new to the industry, but I’ve been working to build trust with my suppliers in order to understand better where they source their materials from too.  Especially since I cannot personally visit the mines or factories.  But I do try to trace them back as far as possible.  I try to be as informed as I can, but constantly learning more and diving deeper into the whole sustainability and ethical sourcing side of things.

For the sage, it is grown on private property in Southern California, versus ruining wild habitat.  We actually only source the 'tailings' that most people are not able to use in bundles.

For the Palo, I purchase only the Bursera graveolens species (not the Bulnesia sarmientoi) from a community that only sources naturally fallen trees, and plants more constantly. 🌿 This species is NOT the one that is on the endangered list.

Each mask is shipped with instructions, but you can also find them here!  I highly recommend using a laundry bag for the mask.  I use the 'bra' one from this set on Amazon since it is structured. 

Contempo Crystals has the right to refuse service to anyone.  This may include being blocked from shopping or viewing our Instagram and social media pages, or cancelling of orders that you place.If you have been banned from shopping with us, please visit our Instagram Ban Appeal pagefor possible reasons, and a possible chance to be re-instated.

Fraudulent Orders

If you place an order (or someone in your household does, and receive your items and do not contact me about any issues and instead file a chargeback or claim through your credit card or PayPal, that is a REALLY crappy thing to do to a small business. Not only did you steal our product AND money, but it charges us an additional fee too. Shame on you.  Legal measures will be taken against customers who fraudulently file a chargebacks, as that is theft.

Disclaimers

Crystal healing properties are not in any way guaranteed, nor are they medical or professional advice.  They are simply shared as possible and/or commonly associated properties related to the crystal healing world.  

Some minerals are toxic to touch, and especially to use in any sort of 'crystal elixir', please research the crystals before buying. 

Many crystals are of course small and sharp in nature, and therefore a choking or safety hazard.  Please do not leave your crystals with children, pets, or anyone/thing that may be injured.

By purchasing on this website, you agree that you are 18 years of age or older, or have parental consent to purchase.  I am not responsible if your child or relative uses your credit card to purchase on this website, and will not issue a refund.

We are not responsible for, but not limited to, any of the above.

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**Cats & Dog Present!!**

Please note that I do have two adorable kitties that live with me, and a cute fluffy dog that comes over regularly.  They may be around crystals or packing materials.  If you have a severe allergy, please let me know and I will do everything possible to make sure your package is free of any direct contact.**

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Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

 

I will never sell your information.