Order Help
Collapsible content
How are your orders packaged?
While we try to be as environmentally friendly as possible in our daily processes, our top priority is the SAFETY of your crystals. Every order comes in a box, even the ones that are shipped in an envelope. The individual pieces are packed tightly in paper shred (made from recycled paper), each piece is wrapped in toilet paper (yes it sounds weird, but it is an industry trick, and also made of recycled paper), and then wrapped in thin plastic to keep them safe.
Slabs are often also packed in a cardboard and thin foam wrapped sleeve for extra protection. Super fragile specimens will often be packed in a very thin plastic bedding inside a separate box. Any plastic we use is recycled. Some tumbles and jewelry items may also be found in small organza bags. We truly do everything we can to keep them safe in their travels and luckily have VERY few issues no matter how hard the USPS or UPS are on them.
You can read even more about my packaging and even see some examples on my order packaging page.
Can you gift wrap an order or add a card?
Sorry but at this time I cannot do either option. It is not something I have readily available and unfortunately time is also a factor. Again as mentioned before, please remember I am one person and I can only do so much!
Can you hold an item for me?
I absolutely do NOT do holds on items that are not paid for. Sorry.
Can you keep my box 'open' or 'held'?
Your Answer
Prices & Payments
Do you offer Payment Plans?
I'm sorry, but I do NOT offer payment plans anymore. Unfortunately Shopify no longer allows the payment plan system I used to use. At this time I do not have any plans on using any other options.
Do you offer any discount codes or sales?
We do not have discount codes, nor do we offer 'bulk discounts' or haggling, please do not ask for a discount (see next question too). Any discount sales take place on our Instagram for the most part, but are VERY rare. If we have a sale, it will very obviously be noted on the website.
I do not offer wholesale. There are also no bulk discounts. All prices are exactly what is listed on the website.
What is the BEST price for ____ piece?
The price listed IS the best price for the piece, please do not ask for any additional discount or try to haggle with me. My prices are not open for negotiation, so please don't take the 'it doesn't hurt to ask' route.
I always try to keep my prices as reasonable and as low as I possibly can. In fact it may already be lower than I'm really comfortable with. The prices are all set for very specific reasons be that rarity, quality, locality, unique features or mineral combinations, my cost, etc. This has all been taken into consideration already.
Please remember I am a small business, I can only do so much.
Do you charge sales tax?
Taxes are charged for the state of California. Some additional states may automatically charge as well if you live in a state where it is required. I cannot control this, and I do not make any money on this.
Do you offer returns or exchanges?
We do NOT allow any refunds, returns or exchanges, all sales are final. Items are one of a kind and cannot be replaced. Crystals are formed by nature and have natural cracks, crevices, colorations etc. Some are incredibly soft and may have slight shedding during shipments unfortunately. If your item arrives with significant damaged, please see below.
If for ANY reason we grant an exception, your refund will not include shipping cost (both original and return costs - if you received free shipping, the amount that it cost ME will also be deducted from your refund).
If there are issues with your order, you must EMAIL (not in Instagram) me within 3 days of the DELIVERY DATE, by responding to your order confirmation e-mail.
Please see my full policies page for details.
Shipping Info
Where do you ship to and from?
I ship from California. At this time I only ship to the United States and Canada. If you are interested in placing an order outside of those two countries, please visit my international orders page.
How much is shipping?
Detailed shipping estimates are available on this page. Thanks!
Why is shipping so expensive?
Shipping heavy fragile rocks is tricky, and the shipping services like to charge a buttload. I do not make any money on shipping and in fact I just lowered prices, so the rates I'm charging are actually lower than what I'm paying for postage, so please know that. Shipping estimates are listed on this page, and are subject to change based on the shipping carrier prices.
Rocks are heavy and the weight adds up QUICKLY. I'm not shipping a scrunchie here, even a palm stone can be half a pound, then you have to package it, and even the smallest box I have is about half a pound to send. It will always be more cost efficient if you can add up some items in the same order.
Keep in mind shipping costs are set by USPS or UPS. In addition the costs of boxes, envelopes, padding have all gone up significantly, to which aren't even factored in to the shipping cost you're charged.
But if shipping looks like an INSANE cost, please let me know ASAP, something might have calculated wrong.
When do you ship orders?
I mostly ship on Mon, Wed, Friday (sometimes that may change to Mon, Thurs, Sat though), but I try to ship all orders within 3-4 business days, but there are occasions where things can be delayed up to 3-5 business days. You will receive a tracking e-mail once your order has shipped. All orders are dropped off within 24 hours of that e-mail, if not before. I DO NOT guarantee ANY specific shipping times or arrival dates, as that is out of my control.
Sometimes I can ship immediately (if your order happens to come in while I'm packaging), sometimes you might order right after I finished in which case the above times apply and may take 1-2 full business days after the order date.
Again, please remember I'm one person.
How long does shipping take?
99% of our shipments are sent via USPS. Ground packages will take approximately 5-8 business days (aka weekends don't count). On occasion they can take a bit longer unfortunately. If your order gets send by Priority Mail (at my discretion), it may arrive in 3-5 days. So please do not order with a specific date in mind.
I have no estimates or guarantees for international shipments to Canada as that includes two shipping companies and customs which I cannot control any of.
These are simply ESTIMATED times and not guaranteed. Once they are dropped off with the shipping companies, I have zero control of how fast they move. I have no contacts with these companies to even get additional updates for them. Again, please remember I'm a tiny fish in the shipping sea and they do not give me the same access as larger companies.
Please keep in mind that during the December holiday rush, these times may be slower.
There is more helpful info on the res of this FAQ page.
Additional Shipping Information
If you have additional questions about shipping, including insurance, tracking etc., please see the Shipping Information page.